*** Friday 31 May ***

We are aware that some users were unable to access iPlayer on their TV devices. Some saw an '02050' error message when attempting to play content. 

After working closely with manufacturers, we can now confirm the problem was due to a direct issue with the individual device. They believe most of the affected devices can be updated with a fix.

If you are still having problems, we first suggest checking whether there is a firmware update as this may yet resolve the problem. If you're unsure how to check for updates, have a look online or in your user guide, or check with the manufacturer.

If you are still facing issues on your device, please contact the brand support using the numbers below. The teams there will be able to guide you through next steps.

Brand contacts

Bush
0345 604 0105

Celcus
0345 604 0105

Digihome
0333 577 7229

Finlux
0333 577 7229

JMB
0333 577 7229

Laurus
0333 577 7229

Linsar
0333 577 7229

Luxor
0333 577 7229

Mitchell & Brown
0333 577 7229

Panasonic
0344 844 3899

Polaroid
0333 600 7700

Technika
0333 577 7229

Techwood
0333 577 7229

Toshiba
0333 577 7229

If the manufacturer is unable to help, there may be other ways to adapt your TV in order to access iPlayer. For more information, have a look here: Help choosing a device to connect to your existing TV